Shipping policy
Last updated on 3 Sep, 2025
At The Mod Mosaic, we work hard to ensure your orders reach you on time and in perfect condition. Please read our shipping and delivery policy carefully before placing an order.
1. Delivery Timeline
- Orders are typically processed and dispatched within 24–48 hours of confirmation.
- Delivery time may range from 0–7 business days, depending on your location and courier partner.
- Please note: weekends, public holidays, or unforeseen courier delays may slightly extend delivery times.
2. Shipping Charges
- Standard shipping charges (if applicable) will be displayed at checkout before payment.
- Free shipping promotions (if available) will be clearly communicated on our website/social platforms.
3. Order Tracking
- Once dispatched, you will receive an email/SMS with tracking details to monitor your shipment.
- Tracking updates depend on the courier service and may take 24 hours to reflect after dispatch.
4. Delivery Attempts
- Our courier partners will attempt delivery at the provided shipping address.
- If the delivery is missed, the courier may re-attempt, or you may be contacted for alternate arrangements.
5. Address & Contact Details
- Customers are responsible for providing accurate delivery information.
- The Mod Mosaic is not liable for delays or non-delivery caused by incorrect or incomplete addresses.
6. Disclaimer
- Delivery timelines are estimates and may vary due to logistics delays, weather conditions, or other factors beyond our control.
- While we aim to deliver within the promised timeframe, The Mod Mosaic shall not be held responsible for delays once the product is handed over to the courier.
For any issues in utilizing our services you may contact our helpdesk info@themodmosaic.com